Info & FAQs
Account Setup
Fill out this form ICO x Avendra Registration Form when your property/department is ready to start ordering online. For more information, please contact ICO Customer Support at hello@icouniforms.com or 1-844-341-3423
To apply for credit terms all Marriott properties are required to complete the ICO Account Application Form
For general program information, order assistance, and basic inquiries:
ICO Customer Support Team: 1-844-341-3423 | hello@icouniforms.com
International customers: ICO International Customer Support Team: 1-844-341-3423
For inquiries and information about credits and invoices contact ICO Accounting Team
To place orders by mail: hello@icouniforms.com
For Exchange and Returns: Avendra Uniform Shop Returns or email hello@icouniforms.com or call the Customer Support Team at 1-844-341-3423
Ordering
ICO x Avendra Store: avendra.icouniforms.com
Offline orders: hello@icouniforms.com
Phone or email orders: hello@icouniforms.com | 1-844-341-3423
For order status, please contact Customer Support Team at hello@icouniforms.com or 1-844-341-3423
For non-modified standard products, lead time is 7-10 days. However, we will ship your order as quickly as possible. For modified styles, we typically ship in 10 - 14 business days. The shipping method automatically defaults to UPS Ground.
Please contact hello@icouniforms.com for expedited requests.
Samples can be purchased on this store or through our Order Processing Team at hello@icouniforms.com. Samples can be returned, within (40) days of purchase, for a full refund.
Should you need assistance with samples, please contact our Customer Support Team at hello@icouniforms.com or 1-844-341-3423
Returns, Refunds & Shipping
ICO gladly accepts returns of unworn, unwashed, undamaged and unaltered merchandise within (40) days of delivery. Examples of damaged merchandise include, but are not limited to, makeup stains, deodorant stains, heavy perfume scents, etc. Merchandise that is returned to us and is outside of our return policy, will be returned to you at your expense or will be discarded after (7) business days.
Returns may be submitted online using our Online Return Portal. A return label will be provided at the time of the online return request and the cost of the return shipping will be deducted from the return credit amount. If you elect to return items using your own return label, we recommend using a trackable method as ICO Uniforms is not responsible for lost, stolen or damaged parcels when shipping items back to us.
Please note: At this time, we do not offer exchanges. If you are in need of a different size, color, or style altogether, please submit a return and you may place a new order anytime.
No. When an item is modified, it becomes customized and cannot be returned to inventory for resale. Therefore, we cannot accept returns for modified garments. Modifications include any type of decoration, alteration or adjustment to a stock garment.
Our Customer Support team will be happy to provide you with a copy of your packing slip and can be reached at hello@icouniforms.com or 1-844-341-3423
ICO will issue a refund on sample orders within 5-7 days of receiving the item(s) back in our warehouse. All other returns will be credited in the form of credit on account to be used toward future purchases.
We do our best to make sure our inventory is constantly stocked based on the demand and popularity of our products. Unfortunately, there are exceptional times when certain products are in higher demand than usual due to seasonality etc. and can become unavailable until they arrive at our distribution center. We apologize for any inconveniences when this does happen and assure you that the backorders will ship as soon as they arrive. If you do have an item on backorder and would like to change it to another item or cancel the backorder, please contact our Customer Service via hello@icouniforms.com | 1-844-341-3423
Yes, we are able to ship internationally. We ship extensively throughout Canada and the Caribbean region. Shipping options and times vary based on location. All shipments are FOB ICO's Distribution Center in Miami, FL 33169. Orders shipping outside the U.S. are subject to duties and taxes imposed by individual countries/government. It is the recipient's responsibility to ensure these are settled with the carrier prior to delivery. Please contact hello@icouniforms.com for additional information.
Accounting
Contact ICO Accounting Team to request copies of invoices, credit memos, and statements
Wardrobe
To determine your size, please refer to the size charts in the online store product description and/or our Fit-Guide, or contact our Customer Support at hello@icouniforms.com or 1-888-380-5646
Our pants depending on the style are either unhemmed or intentionally long to accommodate all heights and inseam lengths. We have the ability to hem to your preferred inseam for a perfect fit at an added charge. Standard lengths for ladies' pants are Petite 31", Regular 33.5" and Tall 35". Each length has a 1/2" hem/seam allowance